Frequently Asked Questions

Find the answers to your questions before you visit or contact a member of our team for more help.

Filter FAQs by Category
  • GENERAL INFORMATION
  • DIRECTIONS & PARKING
  • RIDES INFORMATION
  • ACTIVITIES & EVENTS
  • MEDIA

General Information

What is the admission price?

There is no admission charge for The Island in Pigeon Forge. You only pay for what you want to do once you arrive.

Are you open on holidays? What are your hours?

The Island is open year-round, 365 days a year. To see our hours for regular business days and holidays throughout the year, click here.

Do you provide wheelchair or stroller rentals?

The Island does not provide wheel chair or stroller rentals.

Where are bathrooms located?

We have three sets of public restrooms on property. There is one located in between Margaritaville Restaurant and Wyndham, another located in a breezeway near The Island Show Fountain, and one located beside Arcade City. To view our map, click here.

Do you have an ATM?

There are three ATMs on property. They are located inside Arcade City (next to the Ticket Center), in the Margaritaville Island Hotel, and at 7D Dark Ride Adventure.

Do you allow pets on property?

We are a pet-friendly property here at The Island in Pigeon Forge! Dogs on leashes are more than welcome. However, it is up to the individual shops and restaurants as to whether they are allowed inside the businesses. Service animals are always welcome, but may not be permitted on certain rides. If you are looking for a pet-friendly place to dine, the patio of Mellow Mushroom allows all pets – not just service animals.

Where is Lost & Found located?

If you lose an item here at The Island, please visit our Ticket Center. All items found by our staff or guests will be taken here. You can also call (865) 286-0119 to speak with a member of our team.

Where can I smoke cigarettes on property?

Please only smoke in designated areas identified by smoking poles. If you see a smoking pole, it is permitted to smoke around it.

Do you have a map of your property?

Yes, we sure do! You can view our interactive map here, or you can download a PDF version of the map here.

Directions & Parking

Where can I park?

Parking is FREE at The Island in Pigeon Forge. Guests can park in the parking lot between Timberwood Grill and Paula Deen’s Family Kitchen when spaces are available. However, most of our guests park in The LeConte Center Parking Lot, which is owned by the City of Pigeon Forge. The City also provides complimentary tram rides from the lot to The Island during business hours. To view a map that shows our parking options, click here.

General Parking Information

Take note of the parking area you are in prior to leaving your car. Signs designate areas by letter.

Please secure all valuables in your vehicle. The Island is not responsible for lost or stolen items.

Rides Information

How much are ride tickets?

The prices for each ride vary and can be seen by clicking on the individual rides here. Individual tickets range from $4 to $14. However, the best way to enjoy all we have to offer is to invest in a 48-hour unlimited rides pass. With this, you are even able to split your time up between two days – all for one convenient package and price. The pass is $30, or $40 if you’d like to add a one-time admission to The Island Ropes Course.

Where can I purchase tickets?

Tickets can be purchased at the Ticket Center, located next to Timberwood Grill. You can also purchase tickets online here.

What is your weather policy?

The Island rides operate in the rain, unless there is lightning within the area or high winds, then our rides and ropes course will temporarily shut down for safety. The Island makes every effort to reopen the rides and attractions as quickly and safely as possible after inclement weather conditions cease. Refunds are not issued as individual rides tickets can be used up to 30 days after purchase and unlimited passes are good for 48 hours after purchase.

I'm pregnant. What attractions can I participate in?

Please consult your physician before visiting The Island to determine what is safest for you.

Activities & Events

When can I see The Island Show Fountain perform?

The Island Show Fountain plays approximately every 30 minutes beginning at the top of each hour and at the half hour. The shows begin at 10:00 AM, with the last show beginning at 11:30 PM. Each show lasts the duration of two full songs.

What events/live music can I enjoy when I visit?

We have many special events throughout the year for guests to enjoy, including live music. To view our special events calendar, click here.

Media

Can I fly a drone over The Island?

To ensure the safety and enjoyment of all our guests, The Island strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as “Drones,” on, from, or above The Island premises without specific written permission from The Island Marketing and Operations Department. This includes all UAVs regardless of size, weight, or purpose.

I am a blogger/media representative. Can I get information on media tickets or collaborations?

Please contact [email protected] with your request, and a member of our marketing department will reach out to you. Also check out our Media Room here.